Job Description

Reed is delighted to partner with a fantastic IT Solutions provider who due to growth and investments is looking to expand their team with a new 2nd Line Support Engineer.

They specialise in cloud-hosted services, offer a motivating work environment and best possible technology.

This is a permanent, full time role offering hybrid working (3 days a week in a modern office).

The role is paying between £25,000 - £28,000 DOE and rewards with an attractive benefits package (just to name a few);

* Up to 25 days holiday per year plus BH
* Non-work related training allowance
* Free eye test and contribution towards prescription glasses
* Contractual sick pay
* Contractual maternity and paternity pay
* Day off for your birthday

About the role:
* Web filtering, firewall, VoIP and VPN support
* Case management and troubleshoot technical issues
* Responding to system monitoring alters
* Liaising with third party suppliers
* Configure and install new systems
* Varied role - not every day is the same!

About you:
* You will be a good match if you have exceptional IT skills
* Enjoy supporting end users and provide excellent customer service
* From a technical perspective you will have experience across the Microsoft 10 and 11, Office 365, Active Directory, Helpdesk systems
* Troubleshoot well and able to think outside box
* Knowledge of networking and VoIP is a strong requirement

This is a very brief description and this company offers amazing training and development plan with a regular 1-1 with your line manager. They promote a truly friendly, welcoming and supportive culture.

Technical Support is open 8am - 6pm Monday to Friday and offers two different shift patterns.

If you would like to explore more or know someone who might be interested please apply ASAP or email

Skills Required

• English Fluency