We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support.
The role:
Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and to the satisfaction of the end user.
To make accurate diagnoses of technical queries relating to warranty claims, product installations and commissioning to manage outcomes through to problem resolution.
Provide technical assistance and advice to customers and colleagues to ensure the correct product application and operation.
Skills:
HND/Degree standard or with equivalent experience within a technical after sales environment, electrical/mechanical, engineering or related industry.
Benefits :