Job Description

Sewell Wallis are currently recruiting for a permanent Billing Specialist to join a fantastic, well-established business based within Harrogate. The successful candidate will be an integral part of the Billings Team providing accurate, timely and informative billing and metering administration and front facing customer service for our customers and clients.

This company offers long term progression for hard working individuals and really do like to develop and promote from within. This is an excellent business for someone looking to prove themselves and develop their career.


The main duties of the role will involve:-

- Managing the production of credit billing cycles and exceptions ensuring KPIs, updates and contractual timescales are delivered accurately and on to time.
- Maintaining and changing time critical customer and meter data that directly impacts the production of bills and the accurate operation of Pay as you go equipment.
- Ensuring any issues or tasks are seen through from start to finish promoting FTR and that customer, client, team leader or other departments are kept informed.
- Handling and responding to all customer and client contact in a timely and accurate way via phone, e mail, chat and social media. in a professional and efficient manner continually promoting FTR.
- Identifying customer needs and help customers access specific Digital self-help and promote new features and functionality to help improve the overall customer experience.
Escalating and log complaints and ensure they are dealt with in accordance with current policy and timescales.



The ideal candidate will:-

- Have strong mathematical and data handling skills.
-Have worked within a similar role and will have previous billing or finance experience.
-Have a can do attitude and will be an approachable team player.
-Have excellent organisational skills and good attention to detail are also crucial.

Skills Required

• COMMUNICATION
• Management