Job Description

Caseworker

Salary: £25,200 per annum (pro-rata) + Benefits - Successful candidates are subject to our Development Progression Scale, as well as annual salary reviews

Working Pattern - Full-time or Part-time (flexible working pattern available)

Covering Avon & Somerset- Regular travel required across multiple sites so Full UK Driving Licence & Access to own vehicle is essential.

The successful candidate will be responsible for providing a comprehensive community-based debt advice service to people on probation or leaving custody.

What you will be doing?

• Delivering 1:2:1 face to face and remote (Phone and MSTeams) services to service users
• Delivering a suite of workshops to individuals and/or groups of Service Users
• Preparing & agreeing individual action plans
• Providing specialist finance, benefit and debt casework, maintaining professional advice standards in line with the Financial Conduct Authority

To be successful you will require:

• Experience of working with vulnerable/challenging people, for example people who have complex needs
• Case Management experience (i.e dealing with multiple people, managing their expectations)
• The ability to deliver short and tailored interventions to address barriers within a given timeframe

About Ingeus

Ingeus, government departments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. We improve opportunities and help create strong societies where people have the independence, knowledge, and know-how to thrive. Were purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email.

Skills Required

• Communication Skills
• call Centre