Job Description

REF/ 55768

Casual Lead Worker (Support Worker) x3

Trident House, Birmingham, B1

£12.15 per hour

0 hours per week

About the role

To provide early and targeted support to aid the recovery and resilience of single adults or childless couples with multiple vulnerabilities, working flexibly across the city supporting people in their own homes identified as ‘precarious’ housing, in locations of their choice and if/when they change accommodation. Demonstrating a commitment to safeguarding in line with policy and procedure you will support vulnerable adults to develop the knowledge and skills they need to better manage their lives, including accessing appropriate services, empowering them to build successful relationships within their community, improving health and well being and increasing levels of independence as they move through a prevention pathway model. 

Key Responsibilities:

• Undertake effective needs and risk assessments with people referred to the service in accordance with the service’s eligibility criteria.
• Develop co-produced, outcome focused support plans that reflect each customer’s personal strengths, goals and aspirations.
• Deliver a flexible service, increasing or reducing the frequency and intensity of support as required and re-introduce support to dormant cases should any tenancy or support issues arise.
• Support customers to sustain accommodation, improve health and well-being outcomes, develop skills required to live independently, including offering practical support, maximising income, budgeting, addressing debt.
• Act as a community navigator, linking customers into local services and activities to establish networks of support and reduce social isolation. 

Any other duties as required by the role.

The benefits;

• 34 days annual leave, plus the option to purchase up to 5 additional days
• Birthday leave
• New Home leave
• Life assurance (3 x salary)
• Employee Assistance programme
• Employee Wellbeing programme
• Flexible Working options

About You

We are looking for individuals with relevant experience in providing specialist support that may and will cover a range of activities:

• Excellent communication skills as well as a customer focussed approach are essential
• Proven ability to work effectively with a wide variety of stakeholders, both statutory and non-statutory
• Experience of agile working across locations to support a case load of customers
• A working knowledge of legislation in regard to delivering support to young people
• Experience in facilitating customer involvement
• IT Literate and competent with word, excel, support planning software and database management and creation
• Maintaining accurate records that capture identified outcomes and Key Performance Indicators.
• Ability to manage competing priorities and work to deadline
• Understand the wider strategic and legislative framework and associated outcomes.

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.

Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.

We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do. 

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

Applying

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

Skills Required

• COMMUNICATION
• Lead Worker
• Support Worker