Job Description

Communal Services Supervisor

Birmingham

£24,500- £27,560 per annum (depending on experience)

Permanent – 37.5 Hours per week – Monday to Friday.

About the role

We have an exciting opportunity for a Communal Services Supervisor (to join our Estate Services team, based in West Midlands). You will maintain designated estates to ensure they are well presented and safe places to live. You will provide communal auditing, directly manage Estate Service staff, proactively manage service budgets reporting directly to the Communal Service Manager.

On a day-to-day basis, you will be required to liaise with contractors, colleagues within the organisation, customers, and members of the general public. You will be required to build a good working relationship with all teams.

 This is a customer facing role, so delivering excellent customer service is essential and will be at the heart of everything you do. When necessary, you will be required to attend practical and classroom-based training, organise team meetings and company arranged events.

You will be responsible for always ensuring compliance with Health and Safety guidelines, policies and procedures. This includes Health and Safety devices and Operational Personal Protective Equipment (PPE). responsible reporting of onsite Health and Safety issues, responsive repairs, and fly tipping waste.

The benefits;

• 34 days annual leave, plus the option to purchase up to 5 additional days
• Birthday leave
• New Home leave
• Life assurance (3 x salary)
• Employee Assistance programme
• Employee Wellbeing programme
• Flexible Working options

About You

The successful candidate will:

• Be customer focused & approachable, maintaining good relationships with our customers.
• Be a team player who uses their own initiative, having a can-do attitude and proactive approach to work.
• An understanding of COSHH and H&S regulations.
• Be able to carry out supervisions and general line management practises, being able to organise and prioritise weekly working schedules.
• Be self-motivated and able to work with minimal supervision, providing cover to the Communal Services Manager when away.
• Must hold a full, valid UK driving licence.
• Good understanding of Microsoft Office programmes and computer literacy.

Desirable experience:

• Experience in Grounds maintenance.
• Have a good understanding of Service Charges or previous experience working with them.

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.

Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.

We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do. 

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

Applying

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

Skills Required

• COMMUNICATION
• Management
• Customer service