We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
Orbit have 2 newly created positions that we are looking to recruit in to. The roles are permanent positions based out of Customer Hub in Binley, Coventry. In this role you will be part of a high performing, results driven team, delivering outcomes to the highest level of performance, and standard of service. You will manage customer complaints in line with regulations and operational service delivery through a multi-channel approach.
This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
What you'll achieve
In this role of Complaints and Customer Care Officer you will be working directly with customers, stakeholders & wider Orbit business colleagues, to ensure that, where early investigations are received from the Housing Ombudsman, a fair and reasonable outcome to customer complaints.
What you'll bring
To be successful in this role you will need to have previous experience of dealing with high volume of complaint cases and prior experience of working within a regulated complaints environment.
It is also essential that:
Essential skills
£27,000 - £28,000/annum group incentive bonus to 15%,
27 days holiday plus bank holidays,
private medical,
contributory pension,
life assurance.