Job Description: Day Concierge

Location: Farringdon

Hours: Monday to Friday / 8am to 3:30pm & Saturday 8am to 11am

Salary: £27k

Function of the Post

To be the first point of contact for residents and visitors to the buildings providing an efficient and courteous service to all.

Key responsibilities:

You are expected to cover all aspects of reception duty and provide a customer focused front of house service. You will report to the onsite management team and the managing agents.

General duties

• Arrive in advance of your shift so a handover can take place between the incoming and outgoing shifts, with all relevant information being passed across.

• Issue visitor and contractor vehicle permits in accordance with the companies regulations.

• Control access to resident's and communal keys ensuring they are only released to authorised persons and registered in the logbook.

• Assist residents and leaseholders by opening doors, carrying shopping, and delivering parcels.

• Monitoring and enforcing contractor regulations to ensure quiet enjoyment for residents and visitors.

• In conjunction with other staff rotate around the development to be stationed in one of the reception Lobby's.

• Be responsible for the security of the Lobby doors and main entrances.

• Responsible for monitoring the CCTV systems when working on the main desk and assist with dealing with any security matters that may arise.

• Monitor and be fully conversant to operate all fire alarms and react to them as appropriate.

• Answer the reception telephone, intercom and monitor emails. Taking messages or dealing with resident's enquiries.

• React and report any possible breaches of security, health and safety matters, fire matters and suspicious activity.

• Report any defects or health and safety concerns to the Head Porter or in their absence the managing agents.

• Work within the team to provide support to other members of the team.

• In the absence of the cleaning staff, assist to carry out any reactive cleaning of the entrance hall areas, lifts and other common parts when required.

• Undertake appropriate training and development, as may be required by the post that is within the capability of the post holder.

• Undertake any other job-related duties which management may determine from time to time.

Conduct

• At all times be courteous and attentive to residents and their guests.

• At all times whilst on duty you must wear your full uniform and it is your responsibility to ensure that your uniform is kept in good condition.

• Able to use Excel and Outlook to update spreadsheets and answer emails.

• The consumption of food within the development is permitted in the staff room only.

• Except in emergencies, you must not leave the premises without the prior permission of the Head Porter, or in their absence, the Managing Agents.

• The consumption and being under the influence of alcohol or indulgence in drugs or other substance abuse during the period of your duty is not permitted and any abuse will result in your immediate suspension from duty and subsequent dismissal.

• Mobile phones are not permitted for use while on duty except for emergency situations.

• The highest possible standard of personal hygiene and appearance are always essential for all members of staff.