We are looking for a customer service orientated individual to join a high end residential development in Liverpool. This would be a great opportunity for anyone that thrives in a people focused environment.

This position is offered part time with the below hours:

Thursday and Friday 3:30pm to 11:30pm and Satursay 7:30pm to 7:30am

Location: Liverpool

Salary: £14,358 p/annum

• Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts, and location advice.
• Manage on site booking requirements for key access areas, in and around the development.
• To handle parcels and packages that have been delivered on a daily basis. Due to the size of each development this can range from 50 to 500 parcels and packages a day.
• Manage and administer customer deliveries and returns, via development systems and protocol.
• Handle and administer residents' keys, making sure these are signed in and out daily in line with development systems and protocol.
• To conduct site, walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.
• Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the hand over log.
• Investigate first level complaints within the development.
• Provide regular communication to customers with initial queries to resolution.
• Monitor the CCTV cameras / security access to review and track security concerns

Additional / Supporting Information:

Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
Communication - a natural communicator, with the ability to resolve issues and complaints effectively
Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
IT - able to operate Microsoft Office applications, and confident in learning new systems
Administration - organised, methodical and experience of keeping accurate records
Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.