Customer Engagement Manager
Birmingham
£37,687.00 per annum plus £1680 car allowance
37.5 hours per week
About the role
Trident are recruiting to a management position that requires a dynamic and enthusiastic individual to manage the delivery of customer involvement activities, collect and monitor customer feedback and build resilient and engaged communities with residents and customers participating and influencing everything we do.
Working within the Homes and Communities department you will be leading lead the Resident, Customer and Community Inclusion Team in delivering and implementing an inclusive resident, customer and community engagement offer across Trident Group’s housing, care and support accommodation and services.
If you feel ready for an exciting change and are able to take on new challenges in a growing organisation, we want to hear from you. You will be based at our Head Office in Birmingham but attending our schemes and properties on a regular basis will be required to forge positive partnerships and relationships with individuals and organisations to support our vision and strategic objectives.
The successful person will need to have a good working knowledge of housing legislation, regulatory requirements, leading on resident and customer engagement in line with the Charter for Social Housing, Social Housing Regulation Act, Consumer Standards, Tenant Involvement and Empowerment Standard, Together with Tenants and the Tenant Satisfaction Measures.
The benefits;
Key Responsibilities Include:
Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.
The Group consists of;
Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.
As a Disability Confident Committed Employer, we have committed to: