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Customer Service & Debrief Administrator - DHL Supply Chain Careers

Date Posted: Nov 27, 2023
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Job Detail

  • Location:
    Southampton, England, United Kingdom
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Career Level:
    Experienced Professional
  • Positions:
    1
  • Experience:
    Less Than 1 Year
  • Gender:
    No Preference
  • Degree:
    Masters
  • Apply Before:
    Aug 07, 2024

Job Description

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;

  • Investigating and solving customer queries within a timely manner - both over the phone and through email
  • Collecting Proof of Delivery notes from hauliers and managing the records in the system
  • Liaising with customer delivery and collection points to handle any queries and issues
  • Live monitoring of the schedule throughout the day and supporting driver queries with live issues

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

  • Customer service experience is essential, within a Supply Chain or Logistics background would be advantageous
  • Great communication skills - both written and verbal
  • Resilient with conflict management skills, is an advantage
  • Good IT skills - knowledge of Microsoft Applications, such as Teams, Outlook and Excel

Benefits

As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, cycle to work scheme and financial education. You and your family can access our benefits portal on the go, with hundreds of retail and lifestyle discounts including affordable refurbished and recycled technology and services such as free mortgage and Will advice. We also offer yearly free flu jabs and give you access to our Private Medical Insurance through AXA Health. All this and more are hosted on our Benefits platform which you will have access as a DHL Employee.

Skills Required

Company Overview

, United Kingdom

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivaled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express,... Read More

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