For your application to be considered please attach a current CV and cover letter.
Applications may close before the deadline, so please apply early to avoid disappointment.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
The difference you will make as CSC Team leader
In this role you will support the Head of CSC & Head of Helpline in developing, leading & managing a high performing Customer Service Centre & Helpline (Telecare/Alarm monitoring service), providing great customer service via a variety of existing & new contact channels to both internal & external customers during core hours & out of hours.
In this role you will conduct monthly contact quality evaluations for all services including Helpline (our telecare service), across all channels, for your team of Customer Service Advisors against agreed standards; providing key coaching & feedback in a timely manner and agreeing & documenting any actions where under-performance or knowledge gaps are identified.
About you
We are looking for someone with an experience of working in a fast paced, high performing, multi-channel contact centre, Ideally in this role you should Demonstrable experience of leading, coaching & motivating teams handling contacts across multiple services and channels in order to deliver & exceed industry performance metrics and provide an excellent customer experience, for further info about this job see the attached Job Description.
Working with us, you’ll enjoy:
For your application to be considered please attach a current CV and cover letter. Applications may close before the deadline, so please apply early to avoid disappointment. Why Riverside? At Riverside, we’re a housing association with a differen... Read More
