We are currently recruiting for a Day Concierge to work in our 650-unit residential development based in Wimbledon (SW17), where you will have responsibility for being the first point of contact and delivering the highest levels of customer service to all residents, visitors and contractors.

You'll be a real people person and go that little bit further to get to know the residents at this small but perfectly formed development, building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful.

Responsibilities

• To meet and greet all residents, visitors, contractors in courteous and professional manner at all times
• To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, answering queries or taking a message for the Property Manager to respond to at a convenient time
• To receive all parcels and packages for the buildings managed by the concierge team (not Housing Associations)
• To log all parcels, packages, keys (anything that is handed in to the concierge office) on the BuildingLink database using the appropriate event type
• To hand over parcels, packages, keys (and other logged items) to residents when they come to collect from the reception (asking for ID where resident unknown or for written authority from resident if third party is coming to collect item on their behalf)
• To log all resident written instructions under relevant apartment number on BuildingLink
• To request all verbal instructions from residents to be made in writing and logged under appropriate apartment number on BuildingLink and in appropriate folder on Outlook
• To enter all 'new' resident (tenant) details and documents (Registration Form, ID, AST) on BuildingLink, sending of Welcome Park and login details, the programming of door entry fobs (where applicable)
• To forward any resident complaints, breach of leases (i.e. subletting, loud noises, pets) to Property Manager
• To assist the Property Manager in arranging apartment access for contractors (HIU, Sprinkler Head, Window Cleaning etc.)
• To perform end of shift parcel and key audits, resolving any discrepancies, or highlighting issues to the Property Manager
• To perform the weekly fire alarm test and be familiar with the site fire activation and evacuation procedures and evacuation points
• To perform lift alarm test, riser cupboard inspections and other such tests and inspections as required
• To report all and any incidents occurring on site to the Property Manager (via Buildinglink Incident Reporting facility)
• To ensure effective security of residents and the building at all times including manning any CCTV
• To carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager

Ideally, you'll have all or most of the experience we're asking for:

• Previous experience within the hospitality industry (residential building experience is required)
• Significant experience providing exemplary levels of customer service
• Experience in managing contractors and building works within a busy development (water flushing experience is required)
• Awareness of general fire, health & safety and security
• Proven ability to and handle confidential information with professionalism and discretion

Hours: 4 on and 4 off (07:00-19:00), averaging 42 hours per week

Salary: £27,780 per annum / £12.72 per hour

Location: Wimbledon (SW17)

If this position is of interest to you, please send your CV across.

Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion