Job Description

Engagement Team Leader

Salary: £30,000 per annum

Contract: Full Time Permanent

Hours of work: 37.5 hours - Monday - Friday 09.00 -17.00

Location: Office Based - St Anns House, St Anns Street Manchester M2 7LP

As our Engagement Team Leader, you will:

• Build and maintain effective working relationships
• Lead and manage the team to achieve all performance targets
• Proactively seek ways to continually improve
• Facilitate welcome sessions for new participants
• Complete monthly call quality and assurance checks to support your team with their development
• Ensure that all documentation relating to participants is completed with set deadlines

As our Engagement Team Leader, you will have:

• Minimum of 3 years management experience
• Excellent verbal and written communication skills, including presentational skills
• Ability to deliver engaging group sessions
• Strong understanding of the employment services/welfare of the job market for long term unemployed.
• Strong working knowledge of Microsoft Office applications and web-based communication technologies.

Do you have the drive and passion to develop a team who will support our participants and meet the criteria for this position? If so apply and see what a rewarding role this could be.

Ingeus governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. We improve opportunities and help create strong societies where people have the independence, knowledge, and know-how to thrive. Were purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

Skills Required

• Communication Skills
• Marketing