Job Description

Head of IT Operations

Birmingham / Hybrid Working

Competitive Salary & Benefits Package

Join Ingeus as our Head of IT Operations!

Are you a motivated leader passionate about driving positive change through technology? We're seeking an exceptional individual to join our team as the Head of Operations and Platforms at Ingeus.

About Us

Were proud of our IT community and the brilliant colleagues that we work with. Dont just take our word for it though; we were recently named in the Computerworld UK Best Places to Work in IT for 2024.

At Ingeus, our leaders are the driving force behind our mission to help individuals and communities thrive. We believe in creating an inclusive environment where your leadership can unlock collective potential.

Ingeus supports governments, employers, and local partners to design and deliver services to solve complex challenges caused by social and technological change. We improve opportunities and help create strong societies where people have the independence, knowledge, and know-how to thrive. Were purpose-led, passionate, and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident, and recognised for the value of their contributions.

Role Overview

As the Head of IT Operations, you'll play a pivotal role in maintaining, monitoring, and enhancing Ingeus technology services across the UK and Europe. You'll oversee Infrastructure, Platforms, End User Compute, Service Desk, Incident Management, Asset Management, and associated IT support services. Your focus will be on ensuring the highest system availability for critical business operations and responsiveness to business needs through slick processes and service management tools.

What You'll Do

• Demonstrate strong values of Trust, Integrity, Collaboration, Honesty, Empowerment, and Inclusivity.
• Define business SLAs for IT services with internal and external providers.
• Lead and guide a team of IT Specialists to ensure day-to-day IT Operations adhere to defined SLAs.
• Continuously improve service delivery and operations.

About you

• ITIL experienced.
• Highly motivated individual with a passion for technology and leadership.
• Strong values aligned with trust, integrity, collaboration, honesty, empowerment, and inclusivity.
• Proven experience in managing IT operations, cloud platforms and infrastructure services.
• Ability to maintain the highest availability of business-critical systems.
• Leadership skills to guide and inspire a team toward continuous improvement.
• Collaborative mindset to work within the UK and Europe IT leadership team.

Call to action

Become an integral part of our IT leadership team, reporting directly to the CIO of Ingeus. If you're ready to make a real impact, drive innovation, and lead change, apply now to embark on an exciting journey with us at Ingeus!

Skills Required

• Communication Skills
• CSS