Job Description

VRF 46855

Multi Skilled Technician

Birmingham

£30,000 per annum- increases to £31,000 after 12 months

37.5 hours per week

Permanent

About the role

We are looking for a skilled Technician with expertise in two areas to join our team and provide enhanced repairs and maintenance services to both voids and day-to-day repairs. The successful candidate will be responsible for ensuring that all repairs and maintenance jobs, whether to occupied or void properties, are carried out within their specific trade or area of competence.

Key Responsibilities:

• Plan and prioritise workloads effectively, considering priorities and customer needs, completion dates, timescales, and the order of works
• Attend pre-arranged responsive repair appointments, either completing the work or arranging follow on appointments with customers to make necessary access arrangements
• Carry out emergency works out-of-hours, ensuring they are carried out efficiently and effectively
• Maintain company vehicles and allocated plant, tools, and equipment, carrying out regular checks and reporting any maintenance or repair issues
• Communicate effectively with supervisory, administration, and management teams, including the adequate passing on of information, concerns, and problems regarding any works undertaken
• Maintain a professional and courteous manner when dealing with customers and always present a presentable and professional image
• Maintain good relations with internal and external customers and attend team meetings
• Promote and monitor the requirements of equality and diversity and maintain all aspects of confidentiality

Key Skills:

• Ability to work unsupervised and act on own initiative
• Clear commitment to providing customer-centred services and continuously improving
• Understanding of legislation in maintenance and property management
• Effective diary management and ability to work to deadlines
• Strong interpersonal skills to enable effective liaison with internal and external clients
• Ability to prioritise and act on own initiative
• Computer literacy
• Financial and commercial awareness
• People and self-development

Teamwork

• Achieving results
• Decision making
• Problem solving and innovation
• Flexibility and managing change
• Communication
• Working with customers individually and in groups
• Leadership
• Managing diversity

Skills Required

• Communication Skills
• Lead Worker
• Support Worker