Job Description

Office Facilitator

Salary £23,400

Permanent office-based role - Knowsley

Ingeus is all about people, our mission is to enable better lives. We specialise in delivering employment, health, justice and youth services, creating new and improved ways to support everyone daily and drive social change.

As the Office Facilitator you will provide support to staff, participants and managers with a range of general administrative activities.

You will be involved in all office administration support, quality and compliance checking for all paperwork and electronic records, support operations with both internal and external audits. You will also support any team activities such as workshop monitoring, with the opportunity to get involved in some delivery of training our participants to empower and encourage them on their journey towards starting and sustaining in work.

Administration Support

• Maintaining stationery supplies
• Managing participant payments, vouchers, BACS, managers credit card,
• Setting up suppliers and general office petty cash procedures.
• Managing all forms and supporting evidence for all participant payments.
• Processing of participant and contractual paperwork
• Maintaining and improving robust admin systems and procedures
• General day to day office maintenance: post, booking of interpreters/taxis, issuing, processing of paperwork

Team Support

• Supporting the collation of performance data against a range of key performance indicators, compliance and quality standards
• Tracking and monitoring of audit compliance documentation and provide a weekly progress report
• Providing feedback to Employment Key Workers relating to quality and completion of participant paperwork
• Monitoring participant feedback process and collate 'Good News Stories
• Monitoring workshops and analyse customer feedback

The Work and Health Programme works with those on certain benefits whos situation means finding and entering work can be more challenging. For example this could be a physical or mental health condition, they could be a care leaver or ex armed forces.

Are you someone who can support people in their next step towards employment? Apply now. We are waiting to hear from you!

Ingeus, governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. Our services improve opportunities and help create strong societies in which people have the independence, knowledge, and know-how to thrive. Were purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

Skills Required

• Communication Skills
• MS Office