Job Description

For your application to be considered please attach a current CV and cover letter.? 

Applications may close before the deadline, so please apply early to avoid disappointment. 

Why Riverside? 

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. 

Working with us, you’ll enjoy: 

• Competitive pay & generous pension. 
• 28 days holidays plus bank holidays. 
• Flexible working options available 
• Investment in your learning, personal development, and technology. 
• A wide range of benefits.

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Application Process:

If you share our values and are excited about making a significant impact as the People Systems & Data Advisor we encourage you to apply with your CV and cover letter. 

We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

The difference you will make as a People System & Data Advisor 

You will develop and deliver the People Systems and Data frameworks, ensuring system performance standards, compliance, maintenance, user administration and governance of People Services Systems. Alongside this, you will be maximising systems capability, enhancements, integrations, and system reporting tools to deliver timely interventions and insights to the end-to-end system processes, always maintaining accuracy and integrity of people data and outputs across the Group.

About You 

You will have excellent working knowledge of managing and monitoring systems & data structures ensuring governance and control frameworks support data compliance and system performance. You will have sound working knowledge of HCM systems, including HR, Payroll, Recruitment and Learning and development systems, utilising wider oracle networks to share and deliver best practice

?Role Requirements 

• Support the development, delivery, and monitoring of the People Systems and data frameworks, assessing, reporting, and monitoring service performance, identifying trends and systems developments to improve the end-to-end People Services processes
• Collaborating with Heads of Functions, understanding desired goals and support continuous improvement and change initiatives, monitoring plans and resources to achieve design and delivery targets while maintaining process control and compliance
• Lead system design changes, analysing existing systems and processes, providing detailed findings, recommendations, and solutions for improvements to key business stakeholders
• Map and documents key system processes and integrations between systems, monitoring all scheduled jobs across our PS system portfolio and modules
• Deliver cyclical systems processes and activity across the employee life cycle including the launch of the performance reviews, mandatory learning, benefits, legislative review process such as start and end of year payroll processes
• Responsible for managing People Service master data and any bulk uploads, designing and utilising tools to assure quality assurance of data changes, analysing and reporting on data discrepancies across all modules
• Lead the People Services teams and work closely with Oracle squad to design, configure, implement, and test the development of any new system functionality, patches, and upgrades to existing systems, ensuring test packs have right coverage, are fully reviewed to ensure smooth running of services with minimum impact to front facing operational practice and customers
• Responsible for enhancing and increase self service capability through the system development and the provision of regular coaching and guidance of policies, processes, and systems to all users
• Support the design and control requirements, maximising systems reporting and self-service capability, to ensure all managers have ease of access to a defined set of data requirements delivering a seamless customer experience.
• Ensure the integrity and quality of people data including data structures, identifying, and addressing data quality issues to ensure data integrity standards are adhered to effectively
• Design and Deliver system dashboards enabling real-time access to people insights, supporting the delivery of the People Strategy
• Creation and delivery of cyclical and legislative reporting of people metrics, ensuring quality, accuracy, and timeliness to enable effective business visibility and reporting
• Build and maintain the Group establishment data ensuring the hierarchy, posts and data accuracy and effective integration and interface with identified People Services and downstream systems
• Lead and contribute to local and Group and People Services projects to enhance service performance and customer satisfaction, ensuring deliverables meet service delivery plans e.g., pay review, terms & conditions review, new oracle module, elements etc

Person specification 

Knowledge, Skills and Experience 

Essential 

• Demonstrates Our Riverside Way and ways of working
• Knowledge of managing and monitoring systems & data structures ensuring governance and control frameworks support data compliance and system performance
• Comprehensive working knowledge of HCM systems, including HR, Payroll, Recruitment and Learning and development systems, utilising wider oracle networks to share and deliver best practice
• Advanced level of technical IT capability including Excel and other MS Office packages
• Commercially aware and results focused with the ability to take ownership of tasks
• Excellent collaborator who can work flexibly around core operational working hours to meet customer and business requirements
• Understanding of the principles of data structures, integrity, and data quality in delivering end to end people services processes effectively
• Understanding and experience of delivering IT enabled solutions to improve efficiency and effectiveness
• Excellent attention to deta il with the ability to work under pressure delivering to strict deadlines and managing conflicting priorities
• Results driven with strong analytical skills, including the ability to critically analyse large data sets, complex information, and system structures
• Passionate about putting the customer first, with excellent communication skills both written and verbal and the confidence to interact with employees at all levels
• Ability to show initiative and propose system and data solutions to issues identified

Desirable 

• Project, Process or System change management practitioner qualification
• CIPD qualified or equivalent
• Understanding of social housing sector and the challenges it faces
• Evidence of continued professional development

Skills Required

• Communication Skills