Job Description

Performance Coach

Salary: £28,000

Location: Birmingham

As a Performance Coach you will work closely with all frontline Employment Advisors to identify and offer performance improvement support through various one to one and group coaching and mentoring interventions to assist frontline staff to achieve set performance targets/KPIs.

The Performance Coach will work collaboratively with Business Managers and Team Leaders ensuring interventions are fit for purpose and promote development within the required key areas and contract standards.

As the Performance Coach, you will:

• Liaise with the Management Team to understand concerns/issues and to plan performance improvement needs within the required areas/service standards.
• Build and maintain trusted relationships with frontline staff to embed effective coaching mechanisms.
• Act as a mentor to support best practice interventions to promote desired outcomes.
• Proactively facilitate individual/group coaching sessions to positively impact performance.
• Adopt a flexible coaching style to meet individual/group needs.
• Conduct performance observations to establish coaching interventions.
• Coaching, motivating, and assisting frontline staff in a safe, compliant, and ethical manner to achieve goals and performance targets.
• Re-evaluating and consolidating coaching techniques and interventions to ensure effective and positive outcomes.
• Maintaining active communication with all internal stakeholders to ensure required outcomes are being met.
• Create innovative coaching activities and interventions to support performance improvement.

As our Performance Coach, you will have:

• Experience of delivering coaching/mentoring sessions within a varied capacity (individual/small/large groups and face to face, telephone, remotely etc.).
• Proven experience of delivering effective coaching/mentoring sessions.
• Previous experience of excellent achievements within a highly targeted role.
• Excellent verbal and written communications skills with the ability to speak confidently and pitch at the right level.
• Excellent presentation skills in both small and large group settings.

If you are someone who can provide a great service to our participants and wants to truly make a difference, apply now. We are waiting to hear from you!

Ingeus helps governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. Our services improve opportunities and help create strong societies in which people have the independence, knowledge, and know-how to thrive. Were purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

Skills Required

• Communication Skills
• MS Excel