Job Description

Service Charge Implementation Project Manager
West Sussex / Hybrid
35 Hours
9 Month Contract
£500 per day

A local authority in West Sussex are recruiting for a Charge Implementation Project Manager to manage the implementation of service charges across their stock, including systems configuration and stakeholder communication and engagement.

The Role
The focus of this Service Charge Implementation Project Manager role is to oversee the implementation process of service charges across 3,500 households. This will include the following tasks and responsibilities:

• Project Scope and Objectives: Lead the implementation of a new Service Charge Policy across the council's housing stock, ensuring compliance with regulatory requirements and corporate objectives.
• Detailed Project Planning: Develop a comprehensive project plan for de-pooling service charges, including scoping exercises, cost estimations, and implementation timelines aligned with the 2025-26 financial year.
• Stakeholder Engagement: Manage communication with diverse stakeholders, including tenants, councillors, and internal departments, ensuring transparency and addressing concerns through consultation and engagement activities.
• Systems Implementation and Configuration: Oversee the configuration and integration of service charge systems, collaborating with IT teams and external consultants to ensure accurate billing and reporting.
• Financial Management: Work closely with finance teams to manage budgets, monitor costs, and ensure that service charges are set at reasonable and transparent levels, in line with the Department for Levelling Up, Housing and Communities guidelines.

The Candidate
To be considered for this Service Charge Implementation Project Manager role, you will need previous experience in project management of service charges, as well as the below:

• Project Management: Proven experience in successfully managing complex projects within the housing or local government sector, with a focus on policy implementation and compliance.
• Systems Implementation: Demonstrated expertise in implementing and configuring financial or property management systems, preferably within a service charge context.
• Stakeholder Engagement: Strong track record in stakeholder management, including consultation processes with tenants and elected officials, to achieve buy-in and manage expectations.
• Financial Acumen: Sound understanding of budget management, cost estimation methodologies, and financial reporting practices, ensuring compliance with regulatory standards.
• Regulatory Knowledge: Familiarity with housing regulations, particularly the Policy Statement on Rents for Social Housing and Landlord and Tenant Act 1985, to ensure adherence and mitigate risks.

The Contract
This is a full time Service Charge Implementation Project Manager role, working on contract until March 2025.

How to Apply
To apply for this Service Charge Implementation Project Manager role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call on (phone number removed) to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

Skills Required

• COMMUNICATION
• Management