Job Description

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

The purpose of this role is to act as the ‘Face of Orbit’, coordinating all of the resources to effectively manage a portfolio of residential developments and deliver outstanding service to our customers.
As the lead person for their portfolio, you will take ownership for all aspects of service delivery and control to provide an efficient and cost effective management service, ensuring delivery within required standards and target timescales.

This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.

What you'll achieve

• Responsible for the day to day management of a defined portfolio of properties, carrying out regular site visits and property inspections, including individual customer properties, and dealing with matters arising in line with service standards
• Accountable for the achievement of key performance indicators across their portfolio, working with the Senior Property Manager to ensure targets are met
• Actively engaging with customers in relation to property matters, associated services, and procurement activities ensuring that customer views are considered and responsible for ensuring that appropriate consultation takes place in respect of accounts and expenditure, including Section 20 works and contracts
• Take enforcement action on leaseholders and freeholders for breach of covenants and represent Orbit in court or tribunal cases as necessary
• Accountable for compliance with relevant health and safety legislation across their portfolio, remedying deficiencies as appropriate. Responsible for ensuring that accurate records are maintained at all times
• Working with the Service Charge Team, maintain financial control and monitoring of their portfolio, including production of service charge budgets, monitoring of expenditure and production of accounts for each estate in conjunction with the relevant teams

What you'll bring

Essential skills

• Excellent knowledge of building maintenance and repair management
• Relevant residential property management experience or similar
• Knowledge of relevant legislation e.g. Landlord & Tenant Act, RICS Code etc.)
• Strong experience of budget management, financial control and delivering cost efficiency
• Flexible approach to travel and working hours to accommodate customer meetings and out of hours rota

Desirable skills

• Associate IRPM (Part1) or relevant qualification

Skills Required

• Management