Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities located in the heart of London's medical community around Harley Street. We have circa 1350 employees, and we are dedicated to providing our patients with expert, individualised treatment and care. We cover a comprehensive range of services, including complex medical and surgical procedures plus a range of cancer services. The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us deliver our three core values of 'We go further', 'We work as one' and 'We personalise care.'

Job Profile

The Front of House Team Leader will provide a professional and patient focussed service to our referring Consultants and their patients. The postholder will provide management support for the Medical Reception team, conducting appraisals and oversee team performance and development. This role will also include overseeing the team's rotas, appraisals, holiday approvals and absence levels. The ideal candidate will be flexible and supportive, be well-kept and have first class customer service skills to support patients and visitors on a daily basis.

START DATE - from 2nd January 2024

Please note that all successful candidates will need to go through our full onboarding process in order to commence in this role in January 2024. This will include 3 years of employment history references, ID verification, DBS check (costs covered) and occupational health clearance by our designated onboarding team.

• Job Type: This is a full-time, permanent position working 40 hours per week.
• Rota: Monday to Friday - between 7:30am to 8pm, plus rotating Saturday and Sunday shifts if the business requires.
• Salary: £33,670 per annum
• Location: Various locations within The London Clinic (Nearest train stations are Regents Park, Baker Street and Great Portland Street)

Key Duties

• To provide a professional and patient focused service to our referring consultants and their patients attending our reception, registration, bookings and cashiering areas.
• Act as a champion for customer service excellence and be a custodian for Clinic Standards to all staff

with integrity and a professional manner in order to promote The London Clinic at all times.

• Deal with issues, requests, and enquiries promptly and courteously, notifying the individuals concerned

and following up accordingly.

• Management of the Medical Reception team, including managing rotas, appraisals, holiday scheduling and absence procedures.
• To recruit and train new staff on the appointment, ensuring induction programs are arranged for new

Staff.

Skills & Experience

• Receptionist experience in a similar private hospital or healthcare environment is essential.
• Proven experience of supervision of a team in a similar setting.
• Strong PC skills required.
• Ability to be flexible with changing workloads.
• The ability to work well within a team as well as alone.

The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.