Job Description

Job Title: Service Operations Manager

Location: Loughborough, LE11

Working Hours: 37 Hours per week

Shift Pattern: Mon – Thurs 8:30-5 Fri 8:30-4:30

Salary: 35k to 40k (DOE)

The ideal candidate will be responsible for the following:

• The Service Operations Manager should oversee the implementation of the site Health & Safety Policy, ensuring a safe working environment for all employees.
• Always maintain confidentiality and update all relevant risk assessments for the Works function.
• Work closely with applicator companies to ensure the Customer Service function meets expectations.
• Ensure new staff are trained to perform tasks satisfactorily and conduct staff appraisals at least annually.
• The Service Operations Manager should be able manage all aspects of the budget, controlling associated costs proactively.
• Maintain and update the Bill of Materials accurately.
• Develop and maintain a routine maintenance program.
• Ensure operations comply with all legislative and environmental standards, including the Pollution Prevention and Control Act.
• Ensure the company’s EQMS requirements are maintained and participate in Quality Audits (BSI and BRE) as needed.
• As a Service Operations Manager should cover duties of the Customer Service Manager during absences.
• Proactively manage the Works function to respond to current and future market demands.
• Respond to specific instructions and projects as directed by the Logistics Director.

The Service Operations Manager should be qualified in the below:

• Proven experience in a similar role
• Proficient in Sage 200
• Strong knowledge of health and safety regulations
• Excellent organizational and planning skills
• Strong leadership and staff management abilities
• Good communication and interpersonal skills
• Ability to manage budgets and control costs effectively

Benefits:

• Free on-site parking,
• 25 days Annual Leave + Bank Holidays),
• A workplace pension scheme.

If you are a motivated Service Operations Manager with a commitment to excellence, we encourage you to apply for this exciting opportunity.

For more information contact Molly on (phone number removed) or email (url removed)

To learn about how the company will store and process your data, you can visit the website at (url removed)/gdpr-data-protection and read the GDPR Data Protection Statement.

Skills Required

• COMMUNICATION
• Project management