Job Description

Service Support Officer

Part Time 0.7 FTE (26.25 Hrs p/w working between the hours of 9.00 -2.45 including 30 minuet lunch break)

Salary: £23,400 per annum + Benefits (Pro Rata)

Homeworker with travel as required

We are currently seeking to appoint an Service Support Officer working closely with the leadership team, processing new referrals, liaising with clinicians and providing administrative support.

What you will be doing?

• The Service Support Officer will be processing new referrals and ensuring these are prioritised and contact keeping to our minumum service standards. You will be working alongside our leadership team to complete operational checks and reviews to ensure quality and compliance meet our contractual delivery standards. As well as this you will be assisting in the preparation, facilitation and follow-up activity for operational meetings for the leadership team.

Full job description can be downloaded from our website

To be successful you will require;

• Excellent IT skills
• Previous experience within a customer service or administrational role

Role specific Benefits

About Ingeus

Ingeus governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. We improve opportunities and help create strong societies where people have the independence, knowledge, and know-how to thrive. Were purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at

Please note, if we receive a high volume of applications, the role may be closed early.

Skills Required

• Communication Skills
• MS Office