Job Description

Support Manager

Salary Starting at £26,500

Full Time/Permanent

Our Community Work Coach requires an engaging, empathetic and motivating individual, able to support people with complex barriers to move into sustainable employment. You will be focused on ensuring every participants journey into sustainable employment is as smooth and well-coordinated as possible. You will ensure individuals access the right support and encouragement to overcome barriers and progress towards their employment goals.

You will be providing 1:1 support to individuals via outreach support and hold appointments in community locations such as libraries and community centres. You may cover the following areas:

Yardley, Sutton Coldfield, Newtown, Erdington, Solihull and Chelmsley Wood

What you will be doing as the Employment Support Advisor:

• Motivating participants while managing and facilitating their journey into sustainable employment, based on their co-produced action plan.
• Undertaking or participating in regular case conferences with partner organisations, support services, employers and/or other team members to ensure every participants journey is smooth and consistent
• Organising and coordinating a varied timetable of activities, including one to one meetings, group sessions, outreach appointments, and employer and stakeholder engagement
• Building and maintaining relationships with existing services within the community that will support participants in achieving their employability and wellbeing goals, including voluntary opportunities, benefits advice, counselling, housing support, training, health services and leisure activities.
• Supervising and guiding the volunteers in order to provide participants with additional support to access community provision, thereby creating a 'circle of support.
• Being fully responsible for all tasks related to journey / case management function including maintaining effective and efficient administrative procedures producing appropriate records and reports, including the updating of participant details on the relevant case management system
• Liaising with the Employer Engagement Team to research the local labour market(s) and undertake cold calling and speculative sales approaches with suitable employers to prospect for new business

To be our Employment Support Advisor you will have:

• Ability to travel across the Birmingham areas
• Excellent Stakeholder Management
• Ability to organise and achieve targets
• Strong Administration Skills
• Ability to challenge
• Be results focused

The Work and Health Programme works with those on certain benefits whos situation means finding and entering work can be more challenging. For example this could be a physical or mental health condition, they could be a care leaver or ex armed forces.

Skills Required

• Communication Skills