Job Description

Job description:

Role: Regulatory Controller (Trade Effluent).

Salary & Benefits:

Salary from £37,985 to £47,481 per annum dependant on experience, company car through company car lease scheme, annual bonus, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days annual leave, bank holidays, plus a wellness day and development opportunities in line with the Regulatory Controller progression plan. We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more!

We have an exciting opportunity for a Regulatory Controller to join our Trade Effluent team at Yorkshire Water, helping Yorkshire Water provide the very best service to our customers. Could this be you?

Location:

The role offers a flexible hybrid working arrangement, predominantly covering West Yorkshire, however, there will be an expectation an element of your time will be spent working across the Yorkshire region, for team meetings, Trade Effluent investigations and customer site visits.

Please note this role requires flexibility to participate in an out of hours standby rota as a Trade Effluent subject matter expert for priority investigations and incidents.

What we do:

Here in Yorkshire, we make sure over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, have clean and safe drinking water on tap and have their wastewater taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Trade Effluent team are a key part of how we plan to meet the changing expectations of customers and regulators. 

The Trade Effluent Team have three main responsibilities, namely protecting our environment from pollution, helping mitigate the risk of trade effluents to our Wastewater asset base compliance and providing a first class service to our Non-household customers.

Our team are involved in the customer end to end journey and liaise closely with our customers on a regular basis to provide advice, guidance, and support with all manner of enquiries.

All customers wishing to discharge Trade Effluent to the public sewer must have a Trade Effluent Consent in place prior to doing so. Once in place, our team adopt a risk-based approach to monitor our customer’s compliance with their Consent via a pre-scheduled sampling program and proactive investigations.

Customers who fail to adhere to their Consent conditions are managed in line with our Enforcement Policy, and, on occasion, face criminal prosecution. Our Regulatory Controllers are thus experienced and well versed in criminal investigations and evidence gathering.

Working within retail competition rules the role has a significant part to play in updating the market with the status of applications, enquiries and ensuring sample results are representative and uploaded for charging customers for treating their Trade Effluent.

As our Regulatory Controller you will:

• Uphold company policies and safe working procedures relating to Health & Safety.
• Provide advice and guidance to all customers in your area of responsibility to continually improve our customer experience via the end-to-end journey.
• Gather intelligence and undertake investigations relating to illegal discharges and Trade Effluent compliance. 
• Respond to incidents and emergencies to protect the sewerage network, sewage treatment compliance and the environment.
• Support the effective delivery of the Trade Effluent Sampling programme.
• Liaise with our Legal Team to generate formal cautions and criminal prosecution case files.
• Develop and maintain policies and technical standards for the Trade Effluent Team to ensure Yorkshire Water complies with existing and new regulations and achieves its business plans and regulatory targets.
• Identify opportunities to develop income streams for the Trade Effluent Team.
• Liaise with key stakeholders to drive process improvement and innovation.

 Experience & qualifications you will need:

• A degree in an environmental or scientific discipline is preferred, but, in the absence of such qualification, sufficient operational experience will be considered.
• Experience in the Water Industry, specifically within Wastewater.
• Knowledge of Wastewater treatment processes, industrial treatment processes, flow measurement and sampling technologies.
• Experience in a commercially orientated or regulated environment.
• A current valid driving licence is essential (No more than 6 points).
• Computer literate with data analysis skills.

You will also benefit from having:

• An in-depth knowledge of key business processes that allow day to day delivery and visibility of individual and team performance (e.g., Hubs, Triggers process, pollution reporting).
• Experience in incident management and asset failure recovery.
• Ability to analyse complex, technical information.

If you have the skills, experience and aptitude to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer you.

If you are interested in this exciting opportunity, please complete the application process and forward your latest CV.

Recruitment Process –

To assess your skills effectively, our selection process includes a role specific competency-based interview.

Advert closing date: 21st January 2024

Interview dates to be announced shortly thereafter.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

Yorkshire Water values equality, diversity, and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Yorkshire Water reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Skills Required

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