Job Description

experience plus attractive pension scheme (Up to 10% company contribution), annual bonus, 25 days annual leave plus additional days in lieu of working bank holidays and a wellness day, retail savings scheme and a flexible Health Cash Plan scheme (cash back towards the cost of your routine healthcare including glasses/contact lenses, dental treatment and physiotherapy).

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. 

Where you fit in:

As our Water Quality Contacts Analyst you will:

• Your primary purpose is to ensure the performance commitment related to Water Quality contacts is met. You will achieve this by validating incoming water quality contacts, measuring reportable contact volumes, and identifying root causes and patterns to reduce contact rates. Your role is pivotal in providing assurance for water quality performance.
• Continuously produce validated Water Quality contact figures to assure performance commitments.
• Extract and validate data from YW corporate systems, conduct root cause analysis, and identify opportunities to reduce contact rates.
• Generate clear performance reports on water quality contacts and root cause analysis findings.
• Serve as a key contact for stakeholders, providing insights on performance and opportunities for improvement.
• Create accurate regulatory reporting numbers.
• Act as the point of contact for department and regulatory teams to access meaningful water quality contact performance metrics and data.
• Support initiatives to reduce water quality contacts through business cases.

What skills & qualifications you will need:

• Strong numeracy and analytical skills, with the ability to present data clearly and concisely.
• Attention to detail and commitment to regulatory integrity.
• Proficiency in interpreting and analyzing large volumes of data.
• Ability to work with data and reports in Excel, including collating and processing data from multiple sources.
• Competence in presenting performance in management meetings.
• Capability to establish and maintain effective internal and external working relationships.
• Excellent IT skills in Microsoft Office applications and YW systems, especially ICE, Odyssey, Excel, SAP, and SAP Business Warehouse.
• Ability to work independently, as part of a team, and with initiative to meet deadlines.

You will also benefit from:

• Knowledge of Water Quality issues and processes
• Awareness of regulatory framework to which the role contributes
• Previous experience gained within the water industry

Recruitment Process -

If you feel this opportunity is suitable and you match the skills required, then please apply online and complete the application process. If you could also, please upload an up to date copy of your CV and cover letter outlining your relevant experience for the role.

Closing date – 31st December 2023

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

Yorkshire Water values equality, diversity, and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Yorkshire Water reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Profile description:

Your primary purpose is to ensure the performance commitment related to Water Quality contacts is met. You will achieve this by validating incoming water quality contacts, measuring reportable contact volumes, and identifying root causes and patterns to reduce contact rates. Your role is pivotal in providing assurance for water quality performance.

Skills Required

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